Ramona Hood is president and CEO of FedEx Custom Critical, a leading North American transportation provider located in Green, Ohio. Hood brings more than 28 years of FedEx experience to her role, having most recently served as vice president, operations, strategy and planning. Hood started her career at FedEx Custom Critical in 1991 in an entry-level position, and worked her way up to hold various executive leadership positions at FedEx Custom Critical and FedEx Supply Chain. Her career path evolved through many areas of the company, including operations, safety, sourcing, sales and marketing.

Over time, she began offering innovative and strategic ideas that distinguished her from her peers. Hood not only brought unique approaches to the business, but she did so in a way that brought out the best in others. Hood was recognized by the Greater Akron Chamber with the 30 for the Future award (2010) and received the Woman of Inspiration Award from Walsh University (2013). In 2016, she received the Women of Note award from Crain’s Cleveland Business, Progressive Woman award from Smart Business, and Influential Woman in Trucking award from the Women in Trucking Association. Most recently, she was recognized in 2019 by the MEECO Leadership Institute with the International Thought Leader of Distinction award. In 2020, Hood was named a 2020 Woman of Distinction by the Girl Scouts of North East Ohio. Most recently, she was recognized on the Crain’s Cleveland 2020 Power 150 list.

Hood serves on the Governance and Program committees of the Knight Foundation Board of Trustees.

Hood has a B.A. in business management from Walsh University and an executive M.B.A. from the Weatherhead School of Management at Case Western Reserve University. Board Affiliations: Transportation Intermediaries Association, including Chair of Technology Committee; Summit Education Initiative; Business Advisor, Welty Building; Summa Health.