This article is cross-posted from the American Press Institute. When a designer or product manager at a news organization wants to improve a mobile product, she might commonly set up observational sessions to watch real people use the product and see what happens. It’s a nice way to get insight into how a few people […]
Article · May 13, 2016 by Jeff Sonderman
Photo by Flickr user Rick Harris. Jeff Sonderman is deputy director of the American Press Institute, a nonprofit educational organization that produces research, tools, insights and events to advance innovation and sustainability in journalism. Today the institute is releasing a report on changing newsroom culture to promote innovation, which is funded in part by Knight […]
Article · May 27, 2015 by Jeff Sonderman